i-bullet 6 month contract - likely to extend i-bullet Not-for-profit organisation i-bullet Full drivers licence and access to a vehicle required This is a great opportunity for a Desktop Support Analyst to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support both remotely and on-site. ABOUT YOU Strong communication skills, with the ability to provide excellent customer service across all levels of the business Experience in desktop support, field support or end user support roles (3 years preferred) Hands-on experience supporting PC hardware, end user devices and associated peripherals Good understanding of networking fundamentals and troubleshooting connectivity issues Experience supporting technologies such as AV systems, telephony or communications infrastructure Relevant IT qualifications (Cert IV or equivalent experience) Full driver's licence and access to a vehicle required ABOUT THE ROLE Provide Level 1/2 end user support across desktops, laptops and mobile devices Deliver both remote and face-to-face support across multiple sites Troubleshoot hardware, software and network-related issues to restore services quickly Support a range of technologies including end user devices, communications systems and site-based infrastructure Manage and track incidents through to resolution, ensuring strong user communication throughout Participate in an after-hours on-call roster as part of the support team WHAT'S IN IT FOR YOU High likelihood of extension, or opportunity to go permanent Opportunity to work across a diverse, multi-site environment Join a collaborative team delivering critical support services Work within an organisation focused on making a meaningful impact Apply now!
