Job Description - Customer Success Manager Reports to Chief Operating Officer About Webjet Business Travel Webjet Business Travel is redefining corporate travel. Built on a modern, end-to-end platform and backed by Webjet Group, we combine powerful technology with expert service to make business travel simpler, more transparent, and more valuable. We’re a challenger brand with a clear mission: to replace legacy complexity with a smarter, digital-first travel experience. The Role As a Customer Success Manager (CSM), you are the strategic partner to your customers, responsible for driving adoption, engagement, and measurable value from the Webjet Business Travel platform. Help customers unlock the full value of their travel program Drive digital adoption and behavioral change Translate data into actionable insights Build trusted, executive-level relationships Key Responsibilities: Customer Growth & Retention Own a portfolio of small, mid-market and enterprise customers Drive retention, expansion, and long-term partnership value Identify and execute upsell and cross-sell opportunities Lead regular business reviews focused on ROI and outcomes Digital Adoption & Platform Optimisation Drive adoption of the Webjet Business Travel platform and tools Deliver training and enablement across travellers, arrangers, and finance teams Identify gaps in usage and implement targeted improvement plans Position digital workflows as a competitive advantage for customers Measures of Success Customer retention Net Promoter Score (NPS) Customer revenue growth Platform adoption Customer engagement and advocacy metrics Why Join Webjet Business Travel Be part of a high-growth, challenger brand Work with a modern, proprietary platform Shape the future of corporate travel Join a team that values clarity, transparency, and innovation For more information please contact lindsaywhite@jivaro.com.au
