We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve end user computing services end-to-end — spanning endpoint platforms, identity and access experience, collaboration tooling and Tier 1–3 support services in a highly regulated, always-on critical infrastructure environment. You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and operational leaders translating workplace realities into clear risks, decisions and roadmaps. Required Skills & Experience: 10–15 years' experience leading end user computing or digital workplace operations within large, complex or regulated organisations. Demonstrated experience running client-embedded managed service operations across EUC towers including endpoints, identity experience, collaboration and service desk. Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums. Deep technical expertise across enterprise endpoint platforms, identity and access experience, collaboration tooling and service management disciplines (incident, problem, change, knowledge and automation). Strong operational discipline across service desk governance, problem management, runbook quality and automation — with proven ability to translate technical performance into business and experience outcomes (BLAs/XLAs). Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready endpoint and identity controls. This is an excellent opportunity to take ownership of high-impact digital workplace leadership at the intersection of technology, operations and risk, with flexible hybrid working arrangements and the chance to make a genuine impact.
