We're partnering with a leading Australian law firm looking to bring on a mid-level Technical Systems Analyst to take ownership of their core matter management platform. A hands-on, technical role working across the back end of the system while partnering with stakeholders firm-wide to turn business needs into practical reporting and system solutions. The Opportunity Act as the primary point of contact for matter management system requests, issues and troubleshooting, primarily across practice management systems and their integrations Own the back end of the platform, configuring and rerouting process workflows and delivering system changes as the business needs them Support system upgrades, maintenance and release planning, including vendor coordination and UAT Gather, analyse and document business requirements across projects, process improvements and client reporting Partner with Partners, lawyers and other teams to scope the data they need and build bespoke solutions for complex legal reporting Design and build data capture screens, working with internal and external resources to deliver Perform data analysis, cleansing and validation to support accurate decision-making Write and optimise SQL queries, and present insights through reports, pivot tables and visualisations Identify opportunities to improve data management processes and operational effectiveness What We're Looking For Experience supporting legal or professional services systems Hands-on experience with Aderant or Elite 3E, or a comparable complex legal practice management system Strong technical capability on the back end, comfortable making system and workflow changes rather than front-end support only Experience with SQL, SSRS, Power BI or workflow applications Track record producing reports and turning around ad-hoc analytical requests Clear communicator who can adapt for technical and non-technical audiences
