Job Description We are seeking a highly skilled Senior AI Engineer with Google Cloud Platform (GCP) experience to join a leading-edge Intelligent Contact team. This is a critical hire focused on advancing our AI development capabilities and building the next generation of intelligent, automated customer interactions. In this role, you will move beyond basic, scripted automation to develop high-reasoning, context-aware agents that provide seamless service at an enterprise scale. You won't just be building chatbots; you will be architecting autonomous AI systems capable of understanding intent, managing complex dialogue states, and retrieving real-time information to solve customer problems proactively. Key Responsibilities Autonomous Agent Architecture: Design, develop, and orchestrate high-reasoning, context-aware conversational agents utilizing Google Cloud’s advanced AI ecosystem (including Vertex AI and foundational Gemini models). Advanced RAG & Knowledge Retrieval: Blueprint and optimize production-ready Retrieval-Augmented Generation (RAG) architectures and integrate Knowledge Graphs to drive sophisticated, hallucination-free AI reasoning. Complex Dialogue Management: Engineering fluid dialogue state systems capable of handling non-linear, multi-turn user journeys without falling back on rigid, scripted decision trees. Real-Time Data Integration: Implement function calling and dynamic tool-use pipelines, enabling AI systems to interact securely with enterprise APIs and retrieve real-time data to solve customer inquiries proactively. Enterprise Scaling & MLOps: Productionize, monitor, and scale machine learning and LLM workflows within GCP Vertex AI, ensuring high availability, low latency, and robust guardrails. Technical Leadership: Guide critical architectural decisions, navigate complex enterprise integration challenges, and mentor junior or mid-level team members within the conversational AI space.
