We are seeking a highly personable Customer Service Officer to join an industry-leading organisation supplying building material solutions across Australia. With clients in the electrical, plumbing, and HVAC industries, you will be the first point of contact for the business, assisting with processing orders, responding to inbound enquiries, and working closely with the in-house driving team to ensure timely delivery of orders. This is a great opportunity to join a supportive team in a newly renovated facility in Bayswater. The role operates Monday to Friday, 7:00am – 4:00pm, with optional overtime available, along with additional bonus incentives. Key Responsibilities: Process customer orders and manage inbound phone enquiries Keep clients updated on ETAs, backorders, and product substitutions Respond to enquiries, prepare quotes, and follow up to secure orders Provide live chat support via the website Identify upsell and cross-sell opportunities Key Requirements: Previous experience in a customer service or internal sales role Strong communication skills, both phone and written A friendly, personable approach with the ability to build strong customer relationships Ability to manage multiple tasks in a fast-paced environment High attention to detail and strong organisational skills Confident using computer systems (CRM/ERP experience highly regarded) A proactive, professional and solutions-focused approach with a strong team mindset This is a fast-paced role within a supportive, customer-focused team. The company offers genuine career development, ongoing training, and both individual and team incentive programs that reward performance and collaboration. To apply, please send your resume to Joe Norris via the link provided or call 0435 319 727 to discuss this opportunity further.
