Job Description The People Operations Team Leader is accountable for the accurate, compliant, and efficient delivery of core People Operations services across a large, multi-brand business. This role provides strong technical expertise and day-to-day leadership to a team operating across multiple systems, ensuring policies, contracts, and employment arrangements are applied consistently and correctly. Acting as a key enabler to the business, the role supports leaders by providing clear, practical, and reliable advice, while strengthening controls and simplifying people processes. The position plays a critical role in enhancing the employee experience through efficient service delivery, process improvement, and governance. Responsibilities & Requirements Lead the day‑to‑day delivery of people operations services, ensuring work is completed accurately, on time and in line with policy, legal and industrial requirements Provide people leadership to the People Operations team, setting clear expectations, priorities and standards Act as the primary technical escalation point for policy interpretation, contract wording and employment‑related queries Ensure accurate creation, maintenance and governance of employment contracts, variations and employee data across multiple systems Maintain a strong working knowledge of employment law, awards, enterprise agreements and compliance obligations relevant to the business Identify and drive process improvements to improve efficiency, reduce errors and remove unnecessary complexity Partner with Payroll, HR Business Partners, Retail Operations and Systems teams to ensure end‑to‑end employee lifecycle processes work effectively Manage operational risks, issues and remediation actions with clear ownership and follow‑through Ensure procedures, templates and guidance materials are current, clear and consistently applied
