Job Description You will be part of the DER Operations and Metering Solutions team - the domain expert of BAU operations of Hot Water Control and Power Quality Data services. As the DER Operations Coordinator, you provide support to the Distributed Energy Resources (DER) & Metering Solutions team to co-develop, operate, and support regulated and non-regulated Value-Added Services. You’ll focus on day-to-day operational performance of hot water control and power quality services across AU & NZ - monitoring outputs, identifying issues, and driving resolution. Key Accountabilities Monitor and support day-to-day operations of Hot Water Control services and Power Quality Data delivery across AU & NZ, ensuring successful activation and service performance Track and report on KPIs and SLAs , investigating issues and driving through to resolution Support incident investigation and troubleshooting across service performance, systems, and processes Assist with customer and stakeholder communications , including responding to queries and providing updates on service issues Support analysis of meter fleet and service performance to identify trends, anomalies, and risks Assist in the rollout of new features, service improvements, and operational changes Contribute to process improvements and automation initiatives to enhance efficiency and customer experience Support the development of timely reports, documentation, and training materials Provide day-to-day support to the DER and Metering team on operational and product-related activities
