Provide frontline customer support, interpret legislation, and handle inquiries on building matters via phone and digital channels. 4 months contract with potential extension - Starts 08/06/2026 Brisbane CBD $51.52 per hour inclusive of super Role Purpose & Key Accountabilities As a Customer Service Officer, you will be the first point of contact for clients, assisting them with the interpretation of legislation and providing advice on building-related matters. Key duties include: Providing information on licensing, renewals, home warranty schemes, and contractor compliance. Managing customer inquiries across modern contact centre technology and multiple digital channels. Displaying resilience and exceptional customer service when engaging with challenging customers. Please note: Due to the short-term nature of this contract, remote work and Front Counter duties will not be required unless the contract is extended and full training is completed. Candidate Attributes Strong communication and interpersonal skills to achieve high-quality service delivery. The ability to navigate and process information using multiple databases and system applications. A flexible, team-oriented attitude with a commitment to continuous improvement. Resilience and problem-solving skills. Applications closing: Tuesday 19th COB Interviews for selected candidates : Thursday, 21 May 2026 and Friday, 22 May 2026 APPLY NOW! Redwolf Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultan t
