About our company: Integral Living is a registered NDIS provider and a trusted organisation delivering personalised home care, disability, and community support services. We are dedicated to enhancing independence, dignity, and quality of life for individuals across New South Wales through compassionate and efficient service delivery. We are currently seeking a proactive, detail-oriented, and process-driven Organisation Analyst to join our Lakemba head office and play a key role in improving our internal systems and operational efficiency. Salary Range: $85,000 to $95,000 plus superannuation (depending upon experience & skills) Role: Full time Location: Lakemba NSW Main responsibilities Analyse and review existing organisational procedures, administrative systems, and service delivery workflows to identify gaps, inefficiencies, and improvement opportunities. Design, document, and implement streamlined processes and standard operating procedures (SOPs) that enhance performance, service quality, and compliance across all departments. Collaborate with senior managers, support coordinators, and frontline teams to map current business processes and recommend optimised methods of operation aligned with organisational goals. Develop detailed reports, process documentation, procedure manuals, and continuous improvement proposals to support business transformation initiatives. Assist in designing and deploying digital tools, templates, and workflow systems that improve scheduling, reporting, client management, and resource utilisation. Monitor, measure, and evaluate the effectiveness of implemented processes, ensuring alignment with key performance indicators, regulatory frameworks, and quality standards (NDIS Practice Standards, Aged Care Quality Standards, WHS). Support change management and staff training activities by ensuring employees understand and adopt revised policies, procedures, and documentation systems. Analyse operational and performance data to generate insights and trends for evidence-based decision-making and strategic planning. Stay abreast of emerging technologies and industry best practices relevant to the community care, aged care, and disability services sectors. Qualifications & Skills Bachelor’s degree in Business Administration, Information Systems, Management, or a related discipline. Minimum 1–2 years’ experience in business process analysis, organisational improvement, or method analysis (experience in healthcare, community services, or NDIS sector preferred). Strong proficiency in process mapping, workflow modelling, and business improvement tools (e.g., Visio, Lucidchart, or BPMN). Excellent analytical and problem-solving skills with a data-driven approach to identifying operational inefficiencies. Sound understanding of compliance frameworks including NDIS Practice Standards, Aged Care Quality Standards, and WHS regulations. Exceptional communication, stakeholder engagement, and report-writing skills. Ability to work independently while collaborating effectively within a multidisciplinary environment Only shortlisted candidates will be contacted. Australian Citizens/ Permanent Residents preferred. Application Questions Please answer the following when submitting your application: Do you have full Australian working rights? Have you completed a relevant bachelor’s degree (Business, Management, Information Systems, or similar)? Do you have at least 1 year of experience in business process analysis or organisational improvement?
