This is a Principal Procurement Officer role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Principal Procurement Officer role at NSW Department of Customer Service Principal Procurement Officer Grade: 11/12 Salary range: $149,739-$173,174 superannuation and leave loading Duration: Temporary full time role for up to 24 months Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies Lead complex, high‑value commercial procurements that shape the future of public safety communications in NSW. We are seeking a senior procurement leader with strong commercial judgement and hands‑on delivery capability to lead major, complex sourcing activities supporting the Public Safety Mobile Broadband (PSMB) program and broader NSW Telco Authority priorities. About the team This role sits within the Public Safety Mobile Broadband (PSMB) team in the NSW Telco Authority. PSMB is a critical, whole‑of‑government initiative focused on improving mobile broadband capability for NSW emergency services. The program operates at scale and complexity, spanning policy development, service design, business case development, procurement, commercial negotiations and technical delivery. The work is highly visible and mission‑critical, with strong engagement across emergency services, central agencies and industry, and directly supports the safety of NSW communities. Your responsibilities will include Leading end‑to‑end procurement and sourcing strategies for large, complex and high‑value programs, including multi‑vendor and long‑term commercial arrangements Providing authoritative commercial and procurement advice to senior executives and program leaders in a high‑assurance, high‑profile environment Leading complex negotiations and contract formation activities to achieve value for money, manage risk and support long‑term delivery outcomes Managing commercial, contractual, financial, operational and probity risks across major procurement activities Shaping and influencing procurement strategies that support large‑scale transformation and mission‑critical delivery Working closely with program, technical, legal and policy stakeholders to integrate procurement with broader delivery objectives Establishing robust governance, reporting and performance frameworks to support executive‑level assurance and decision‑making For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have Demonstrated hands‑on commercial leadership within major, complex transformation programs, preferably in telecommunications or technology‑enabled environments Proven experience leading large, multi‑vendor commercial procurements with complex contractual structures and dependencies Strong commercial acumen, including negotiation of high‑risk, high‑value contracts in senior stakeholder environments Ability to operate confidently at executive level, providing clear advice, assurance and leadership through complexity Nice to have Experience working on mission‑critical or high‑assurance programs, such as public safety, broadband or critical infrastructure initiatives Experience working within government or highly regulated environments A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. This role may require additional enhanced security vetting. Why work on PSMB? Working on PSMB offers a rare opportunity to contribute to a high‑priority, whole‑of‑government initiative that directly supports the safety of NSW communities. The work is complex, meaningful and highly visible, with strong engagement across emergency services, central agencies and industry. Team members gain exposure to strategic decision‑making, operate at scale, and play a tangible role in shaping how critical public safety capability is delivered for the long term. About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 9:59am Wednesday 10th June Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading procurement strategies Providing commercial advice ⚖️ Managing risks Key Strengths Commercial leadership Negotiation skills ️ Executive communication Mission-critical program experience ️ Government experience A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
