This is a Retail Commercial Manager role with Charter Hall based in Rockdale, NSW, AU Charter Hall Role Seniority - mid level More about the Retail Commercial Manager role at Charter Hall The Place for Talent About the opportunity: We’re seeking a Retail Commercial Manager to join our Retail team, based in Sydney. This centre-based role plays a critical part in building strong tenant partnerships and supporting the commercial performance of our shopping centre portfolio. Working closely with Centre Managers and reporting to the State Lead, you’ll partner with a broad stakeholder group while engaging daily with specialty retail tenants. This is a relationship-driven role, ideal for someone who balances commercial acumen with empathy, resilience and a customer-first mindset. What you’ll be doing Right from the start, you’ll do meaningful work that contributes to strong outcomes for our assets, tenants and communities. In this role, you’ll: Manage the collection of specialty rent across a portfolio of shopping centres Partner with tenants to resolve rent enquiries, disputes and payment arrangements Monitor tenant ledgers, including reconciliations, unallocated cash and prepayments Review and report on payment-on-time performance Recommend and implement payment plans and bad debt actions in line with policy Drive direct debit sign-ups and proactive debt management initiatives Act as the first point of contact for all rent-related enquiries Build positive, long-term tenant relationships and improve customer satisfaction (NPS) Support centre teams with budgets, reforecasting and income-generating initiatives Benefits that matter Our people share in our success. From employee share ownership to career development, we back our people for the long term. Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging. Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs. Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality. Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching. Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave. Community: Pledge 1%, volunteer leave, workplace giving and dollar matching Why Charter Hall As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value. We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, collaborative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact. Learn more: https://www.charterhall.com.au/ Ready to join us? Apply now or reach out confidentially to Alex Smout (alex.smout@charterhall.com.au) to help shape what’s next. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Charter Hall team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing specialty rent collection Partnering with tenants Monitoring tenant ledgers Key Strengths Commercial acumen Relationship management Problem-solving Financial analysis Negotiation skills Customer service A Final Note: This is a role with Charter Hall not with Hatch.
