Admin Assistant / Customer Service Consultant Join a vibrant, fast-paced healthcare team supporting aged care services across Victoria, NSW, QLD and Tasmania. Chris Barnard Health, more commonly known as CBH, is a growing healthcare staffing and home care organisation based in Malvern East (literally right next to Chadstone Shopping Center) We work closely with healthcare facilities and home care clients to support their staffing needs across nurses, personal carers, cleaners and other healthcare workers. We are a team that moves quickly, supports each other properly and genuinely enjoys the work we do. It is busy, people-focused and never boring. The role This is a busy, people-focused role where you will help coordinate daily staffing requests between aged care facilities, home care clients and our team of healthcare workers. You will be speaking with clients and staff throughout the day, managing incoming shift requests, updating rosters, confirming availability and helping make sure the right staff are placed into the right shifts. This role is perfect for someone who is organised, confident on the phone and enjoys a fast-paced environment where no two days feel the same. Accuracy and attention to detail are essential, as you will be working with live rosters, staff availability, client requirements and compliance information. Strong communication skills are just as important, as this role is all about people, urgency and calm problem-solving. Role details ✅ Role title: Admin Assistant / Customer Service Consultant ✅ Full-time position ✅ Monday to Friday, 9:00 AM to 5:00 PM ✅ Office-based role, no WFH Location: 508 Waverley Road, Malvern East VIC 3145 Right near Chadstone Shopping Centre and close to East Malvern Station. Your responsibilities will include, but are not limited to: Answering and managing incoming phone calls and emails Receiving and managing shift requests from aged care facilities and home care clients Contacting suitable healthcare workers for available shifts Confirming staff availability and shift details Updating and maintaining internal rostering and operating systems Communicating with nurses, personal carers, cleaners and clients Supporting last-minute shift changes, cancellations and urgent requests Building strong relationships with staff and clients Providing excellent customer service in a busy, high-pressure environment Assisting the wider operations team during peak periods This role could suit someone who is Coming from customer service, administration, rostering, call centre, healthcare or scheduling Highly organised and confident speaking with people Comfortable working in a fast-paced office environment Good at staying calm when things get busy Someone who enjoys problem-solving and making things happen Looking to build a long-term career in healthcare operations Returning to the workforce and ready for a busy, people-focused role What we are looking for We are looking for someone who brings: A genuine love of people and a desire to support both clients and staff Strong communication skills, both written and verbal A professional and friendly phone manner High attention to detail Strong computer skills Organisation and the ability to manage competing priorities A calm and methodical approach under pressure The ability to build strong relationships A positive attitude and willingness to learn Previous administration, customer service, rostering, scheduling, healthcare or call centre experience would be highly regarded Why join CBH? At CBH, we work hard, move fast and genuinely care about the people we support. In this role, every shift confirmed matters. You are helping healthcare facilities stay staffed, healthcare workers stay connected to work and vulnerable people receive the care they need. We also make sure the team culture is alive and kicking.We celebrate and reward hard work through internal events, casual Fridays, team lunches, dinners, drinks, quarterly team parties, dress-up days and birthday celebrations. If you are looking for a role where you can learn, grow, build relationships and be part of a genuinely supportive team, we would love to hear from you. Come experience the CBH difference.
