Our wider Accounts Receivable team covers our Residential, Business and E&G and Wholesale segments. We are looking for an Accounts Receivable Officer for our residential team to deliver these activities and outcomes. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our team to grow professionally. Our people make all the difference in our success. Let’s talk about you! Previous experience in high volume accounts receivable Understanding of or previous experience in the telecommunications sector or other high volume customer contact sectors is beneficial Conflict resolution and/or debt collection experience highly regarded Proven computer literacy (MS windows, office, outlook) Organisation and time management abilities Excellent verbal & written communication skills Attention to detail and accurate record keeping skills Proactive problem-solving with leadership potential Ability to work independently and as part of a team Ability to learn quickly and adapt to changing situations How will you support our “Why?” Administering debt collection processes, maintaining DSO levels as specified, escalating any potential risks to leaders, and providing best customer experience. Assisting with customer account enquiries, including reconciliation, refunds and resolution of disputes which are bank initiated or relating to collection of debt. Managing conflict resolution and acting as an escalation point for account disputes and other matters to support other teams within the business. Exercising sound judgement and building cross-functional relationships within the business Conducting credit checks with pre-established policy guidelines. Ensuring accuracy and completeness of customer data and information within CMS (Client Management System), NetSuite and other systems/reports as required. If this role speaks to you, hit the apply button to submit your application ! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.
