Department Overview: Our team is responsible for supporting the day-to-day needs of key clients across several strategic segments, including enterprise, banking, insurance, and retail. The team serves as a primary point of contact for client relationship management, ensuring smooth execution, responsive service, and ongoing alignment with client objectives. Our department plays a critical role in maintaining and growing client partnerships by delivering operational support, resolving issues proactively, coordinating cross-functional resources, and identifying opportunities to enhance the customer experience and achieving commercial growth. Purpose of the role: The Account Manager 3 role is responsible for managing and growing strategic client relationships by serving as a trusted day-to-day partner for key accounts. This role ensures client needs are met through proactive support, strong cross-functional coordination, issue resolution, and a consistent focus on delivering an excellent customer experience. The Account Manager 3 is also expected to identify opportunities that support retention, client satisfaction, and commercial growth across assigned accounts. We are looking for candidates both in Melbourne and Sydney greater metropolitan areas Manage the day-to-day needs of assigned key accounts across strategic client segments. Serve as a primary point of contact for clients, building strong and trusted relationships. Ensure timely and effective resolution of client issues, concerns, and service needs. Monitor account activity and maintain alignment with client goals, expectations, and business priorities. Identify opportunities to improve the customer experience and strengthen overall account performance. Maintain a high level of responsiveness, professionalism, and accountability in all client interactions. Drive growth and deliver sales & profit targets for assigned accounts. Pro-actively identify gaps and opportunities within nominated client base to cross sell and up sell Blackhawk products. Provide sales analytical support & reporting for designated accounts. Assist in the development of strategic account plans for designated accounts – identify opportunities to renew and grow accounts. Work with internal Blackhawk departments including but not limited to; Implementation, Product Managers, Operations, Finance, Customer Service, Marketing and Content teams to help ensure client campaigns and programs are optimized and running efficiently at all times. Plan and lead quarterly business reviews with nominated accounts as required with the support of the Enterprise Manager and the sales team. Lead the communication of new product enhancements and industry trends to key clients with the support of the Enterprise Manager. Providing support to Directors and Senior Account Managers when requested. Knowledge, Skills, Attributes and Experience 5 -10 years’ experience managing enterprise clients in financial services, insurance, retail, FMCG or Utilities sectors. Advanced knowledge of Loyalty, Prepaid, Telco or Gift Card categories and products Highly detailed, strong communication, and presentation skills Highly motivated with strong level of initiative, energy, and enthusiasm Accustomed to working in a fast paced, rapidly changing environment Strategic and results oriented Strong interpersonal skills and the ability to liaise with people at all levels and build beneficial relationships Excellent time management skills and ability to multitask What does success look like in this role? The ability to contribute to client retention and commercial growth Demonstrate the ability to build strong, credible, and lasting client relationships while consistently delivering a high level of day-to-day support. Proactively identify issues, coordinate the right internal resources, and help drive timely solutions that protect and strengthen the client experience.
