Accounts Admin | Onsite | Caulfield Head Office | Full Time Connect2Care is seeking a full-time Accounts Administration Officer to join our Head Office team in Caulfield. As a community-based NDIS provider, we are looking for a proactive and detail-oriented professional to support our growing finance and administration functions. This onsite role is ideal for someone with experience in accounts administration, plan management, or the NDIS sector who enjoys working collaboratively in a fast-paced environment. Key Responsibilities Manage accounts receivable functions, including daily bank reconciliations, debtor follow-up, payment allocation, and collections Perform daily quality checks of therapist invoices Conduct daily quality checks of reports relating to therapy services Liaise with therapists and administration staff regarding invoicing and billing queries Process customer credit card payments via EWAY Review and process customer refund requests Respond to internal and external accounts enquiries including complaints Manage accounts' email inbox and phone enquiries Maintain accurate records within the company CRM Requirements Requirements PRODA access (Preferred) NDIS experience (Preferred) Highly Desirable Experience using Xero Payroll experience (role may expand to include payroll responsibilities) Benefits What We Offer Supportive, values-driven organisation Stable, full-time role with variety Close collaboration with an experienced leadership team Professional development and growth opportunities Inclusive, respectful workplace culture Purpose-driven work supporting people and communities Discounted health insurance with Bupa Free EAP service Annual leave loading The Application Process If you are a good fit at Connect2Care, we would love to hear from you! To view and apply for a role at Connect2Care, please visit https://connect2care.com.au/career-opportunities/ Alternatively, if you would like to have a private and confidential conversation with someone from our Recruitment Team, please call 1800 950 288.
