21st May, 2026 The role Join our growing Operations Support team located at our Regional Fulfilment Centre in Redbank. Customers are at the forefront of everything that we do so your days will be full, supporting Lawrence & Hanson branches and the wider Supply Chain teams to ensure that we provide an exceptional service. As the conduit between the branches and warehouse, you will be a great communicator and problem solver who is committed to getting the job done to achieve our business objectives. To be successful you will need to be customer centric, detailed, responsive and cope well under pressure. What you would do Take responsibility as the first point of contact for inbound branch/customer inquiries, ensuring that you deliver a high quality of service via phone, email and other communication channels Finalise delivery dockets and timely invoicing of all outbound orders Accurately enter inbound goods into the ERP, resolve inbound discrepancies/errors with vendors Book transport, track special/time critical orders, liaise with carriers on transport escalations Maintain open communications with the wider supply chain team, branch / operations, and other cross functional departments Assist warehouse where required Be adaptable and agile – sometimes needing to switch between tasks quickly Be solutions oriented - handle complaints, provide appropriate solutions, follow up and resolve issues whilst maintaining a positive attitude Support year-end inventory and audit of warehouse Maintain best practice filing of documents Drive a Health and Safety culture, ensuring all team members work safely in adherence to Health & Safety practices Is this for me? Previous experience in customer service or retail/wholesale environment Transport support experience highly regarded Sound data entry skills with a high level attention to detail Systematic, organised, positive, solution oriented, team player Ability to manage conflicting deadlines and time effectively Adaptive and energised in a changing environment How to apply Please speak with your manager before applying for this role. We know it might seem daunting, but give the video cover letter a go (on the next page) and tell us why you’d be great in an Operations Support role.
