Our Client Our client is a large NSW Government organisation responsible for delivering strategic land, infrastructure, and planning initiatives that support communities and economic growth across the state. Operating across multiple portfolios and regions, the organisation manages high-profile projects involving land management, environmental compliance, operational governance, and public sector service delivery. With a strong focus on collaboration, accountability, and continuous improvement, the team offers a professional and supportive environment where operational excellence and stakeholder engagement are highly valued. Why Contract With Us At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide. About the Role An exciting opportunity is available for an experienced Operations Manager to support a high-performing NSW Government team responsible for strategic land and operational service delivery functions. This role will lead operational coordination, procurement governance, contract oversight, compliance management, and team administration activities to ensure smooth day-to-day operations across a diverse portfolio. You will play a key role in driving operational efficiency, supporting procurement and contract management activities, maintaining compliance with government frameworks, and contributing to continuous improvement initiatives. The role will suit a proactive professional who enjoys working across multiple priorities while engaging with internal stakeholders, contractors, and service providers. Position : Policy and Planning Manager – $95.78 per hour super Location : Parramatta Working Arrangement : Hybrid - WFH and Office Start Date : 15 June 2026 Duration : Until 31 May 2027 Application Window : CV submissions close Tuesday 2 June COB Key Responsibilities Lead daily operational and administrative functions to support effective service delivery across the business unit Oversee procurement activities in line with NSW Government Procurement Policy Framework requirements Review procurement documentation, sourcing activities, and evaluation processes to ensure compliance and probity standards are maintained Manage contractor and supplier performance against agreed deliverables, KPIs, budgets, and timelines Monitor high-risk operational contracts including maintenance and environmental service agreements Support Work Health and Safety compliance activities, contractor safety management, and operational risk controls Prepare operational reports, dashboards, briefing materials, and performance tracking documentation Coordinate audit responses, compliance reviews, and regulatory reporting obligations Develop and improve operational procedures, governance frameworks, and business processes Provide leadership, mentoring, and guidance to operational and administrative team members Manage competing priorities across multiple operational streams and stakeholder groups Support financial tracking, invoice approvals, budget monitoring, and contract administration activities Liaise with internal business units, government stakeholders, and external service providers to achieve operational outcomes Contribute to continuous improvement initiatives and operational planning activities Ensure accurate data management across procurement, contracts, and operational systems About You Demonstrated experience working within NSW Government environments Strong people leadership and stakeholder management capabilities Proven experience implementing or managing procurement activities under the NSW Procurement Policy Framework Experience overseeing operational service delivery, contract management, and compliance activities Strong understanding of governance, probity, audit, and risk management principles Demonstrated project management and operational coordination experience Experience developing operational procedures, policies, or process improvement initiatives Ability to manage multiple priorities within fast-paced and highly regulated environments Strong written communication skills with experience preparing reports, briefings, and operational documentation Experience using procurement, finance, or contract management systems within government settings Knowledge of WHS obligations and contractor management practices High attention to detail and ability to maintain accurate operational records Relevant qualifications in Business, Procurement, Project Management, Public Administration, or a related discipline will be highly regarded Valid Australian working rights are required for this position. Unfortunately, visa sponsorship is not available. Candidates must hold permanent working rights or an eligible long-term work visa in Australia. As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help. Application Process Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting. We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at recruitment@charterdiligence.com.au and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
