Practitioner Support Officer

Victorian Government • Melbourne • 1d ago

Ongoing position full time (part time applications considered) 0.8 and above. Salary range: $89,029 - $104,924 plus super Up to $15,900 in salary packaging, flexible hybrid work arrangement About the role In this dynamic role, you will provide training and guidance to VLA staff and practice partners on VLA funding guidelines, fees and policies. You will develop support materials for training sessions and assess applications for legal assistance and manage grants in accordance with delegated powers. You will also represent VLA in meetings and forums related to legal aid services and assist with corporate litigation and funding decisions. Additionally, you will identify and implement new policies and processes to improve the experience of those seeking legal assistance and contribute to the work of the Legal Practice Directorate. This role is based at our Melbourne CBD office on Wurundjeri Country. About you As our ideal candidate, you will possess: Ability to develop and deliver training and education programs to ensure the effective and efficient delivery of services in the context of changing guidelines and policies affecting client services. Highly developed skills in building and sustaining relationships with a network of key internal and external stakeholders. Excellent communication and presentation skills, including the ability to use plain language to effectively communicate with a range of audiences. Highly developed organisational and time management skills with the ability to work both autonomously and collaboratively in multi-functional and cross-organisational teams. Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate. About VLAWe offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. Employee benefits A focus on work-life balance, including flexible working arrangements Hybrid work from home & office model Generous leave benefits, including: Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays) Paid gender affirmation leave Five days both paid reproductive and fertility leave per calendar year Annual 3% salary increase each December plus performance-related salary incentives Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing Discounted annual Myki public transport passes Individual learning and professional development opportunities, tailored to your role and career goals Free annual flu vaccinations Access to gym and end-of-trip facilities at our CBD office * Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources. How to applyTo be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria (listed within the file attachments). If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. For further information, please review the attached position description or contact Floyd Taylor-Morrison, Senior Practitioner Support of Grants & Quality Assurance on (03) 9280 3705 or recruitment@vla.vic.gov.au. No agency applications will be accepted. Applications close by 11.59pm on 28/06/2026 Other relevant information It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.

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