Service Desk Analyst | Level 1–2 Support Sydney | $65,000–$70,000 Super & Parking This is a standout opportunity for a Level 1 IT professional with solid foundational technical skills including networking concepts, and a genuine passion for technology. You’ll join an organisation that actively develops its people and provides exposure far beyond traditional service desk support. For someone with curiosity, drive, and a desire to specialise, the growth potential is significant. In this role you won’t just be resolving tickets — you’ll gain hands-on exposure to AI, automation, cybersecurity, disaster recovery, office relocations, infrastructure upgrades, and broader project-based work across multiple client environments. Career pathways can lead into Technical Consultant, Systems/Network Engineering, Account Management, Service Desk Management, or specialist technical roles. You Must be PR Or Australian Citizen Must have excellent communication MUST have MSP MUST have Level 1 experience currently. Key Responsibilities: Level 1–2 support across a diverse client base Microsoft 365, Windows desktop/server environments Networking and connectivity troubleshooting Cybersecurity, DR/BCP, and infrastructure support Office moves, upgrades, AI and automation initiatives End-user support and customer service What’s on Offer: The organisation invests heavily in training, certifications, and mentorship, creating a clear environment for progression. Ultimately, your career growth is shaped by your willingness to learn, take ownership, and embrace new challenges. Broad exposure to modern technologies and real project work Structured training, certifications, and clear progression pathways Supportive leadership and collaborative team culture Clear pathways into engineering, consulting, or leadership roles. Apply now or contact Laura for a confidential discussion.
