Job Description Familiarise yourself with BEO’s to ensure customer expectations are met and an exceptional experience provided. Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carry our regular stock takes. Set up and maintain a weekly cleaning schedule for the service areas to achieve the highest possible hygiene and cleaning standards. Ensure staff are competent in menu, dietary and allergens knowledge. Ensure staff have some understanding of beverages. Assist in the preparation of monthly reports, commenting on key performance indicators and action taken to keep on target. Assist in recruiting, managing, training, developing and inspiring the banquets team. Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies. Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Oversee the setup and reset of specific Conference & Function activities. Ensure regular and effective communication with the Conference Sales Manager and Conference Coordinator, to meet the expectations of conference and event organisers. Set departmental targets and objectives, work schedules, policies and procedures. Accountable for stock ordering and inventory management, plus monthly stock takes. Assist with carrying out annual and mid-year appraisals with team members under your responsibility. Evaluate guest satisfaction levels with a focus on continuous improvement. Check meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
