This is a Front Office Manager role with Accor Hotels based in Noosa Heads, QLD, AU Accor Hotels Role Seniority - mid level More about the Front Office Manager role at Accor Hotels Company Description Company Description Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. Job Description Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards. Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives Ensure seamless guest arrivals and departures through effective room allocation and front desk management. Manage and optimise Front Office systems, reporting, and daily operational processes. Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue. Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience. Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty. Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures. Qualifications 2 years’ experience in a leadership role within Front Office or a similar environment. Demonstrated leadership experience within the customer service industry. Possess a strong background in Front Office procedures and Opera PMS. Experience with forecasting, budgeting and Revenue Management principles. Proven experience managing rosters and costs to achieve budgets and targets. Demonstrated ability to coach, mentor, develop and inspire teams. Additional Information Additional Information 30% discount on food and beverage at Accor properties worldwide Generous accommodation discounts across 4,500 properties in over 110 countries Career mobility across Accor’s global brand portfolio 25% Discount in our signature Restaurant Cibaria & Bar Capri Immediate Commencement Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills Salary starting from $90k Superannuation Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: from AUD 0 - weekly Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Accor Hotels team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading Front Office operations Managing guest arrivals and departures Collaborating with departments Key Strengths Leadership in Front Office operations Front Office procedures and Opera PMS Forecasting and budgeting Coaching and mentoring Guest relations management Operational reporting A Final Note: This is a role with Accor Hotels not with Hatch.
