At CBB, we believe people are at the heart of everything we do. We are a not-for-profit social enterprise supporting more than 1,200 charitable organisations across Australia through salary packaging solutions that help attract, retain, and reward their employees. We are driven by a strong purpose, and our work has a genuine impact in the communities we serve. Our Customer Care team members play a vital role in delivering exceptional service to our customers in every interaction, every day. What you'll be doing Responding to customer enquiries via phone and email Providing advice and support across CBB’s salary packaging services Resolving customer enquiries efficiently and accurately Maintaining customer records and documenting interactions Working across multiple systems and databases simultaneously Contributing to team goals and service KPIs Supporting continuous improvement initiatives Building positive relationships with customers and colleagues What we're looking for This role is ideal for someone who genuinely enjoys helping people, thrives in a busy environment, and takes pride in delivering high-quality customer experiences. We’re looking for digitally savvy people with excellent communication skills and a willingness to learn. You will ideally have: Experience in a customer service, contact centre, or financial services environment Strong verbal and written communication skills Excellent problem-solving and interpersonal skills Confidence using multiple computer systems and business software The ability to explain financial information in a clear and simple way Strong attention to detail and organisational skills The ability to multitask and work effectively in a fast-paced environment A collaborative and positive approach to teamwork A genuine alignment with the values of the not-for-profit sector Experience with salary packaging, banking, finance, or credit management will be highly regarded, but is not essential. What we offer In addition to a supportive and inclusive workplace culture, we also offer: Competitive salary and access to full NFP salary packaging benefits so you can reduce your taxable income and increase your take home pay. Flexibility to work from home 2 days a week (on completion of your initial training). A regular rotating roster, with shifts between 8:30am - 6:30pm Monday to Friday. Rostered Days Off, so you can take a day off, once every six weeks. Enjoy paid time off to reset and recharge with “Wellbeing Leave”. “Birthday Leave” – because no one should have to work on their birthday! Family-friendly paid parental leave benefits. Convenient location, with on-site car parking and walking distance to public transport. Comprehensive one-on-one training, cross-skilling, and professional development opportunities. Corporate Health Insurance discounts through our partnership with Medibank Private. Employee Rewards Program giving you access to exclusive discounts and everyday savings. Access to our Financial Wellbeing Program offered through our partnership with Beyond Bank We're a "Mentally Healthy Workplace" accredited by Mental Health First Aid Australia and provide access to our free and confidential support through our Employee Assistance Program (EAP). For further information, including a copy of the Position Description, please contact us at cbb.com.au. CBB is committed to building a workplace that is diverse and inclusive. We believe a diverse and inclusive workplace brings out the best in everyone and helps us provide the best service experience possible to our customers. We encourage applications from everyone, including Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA, gender diverse people, religiously, culturally and linguistically diverse people, people with a disability, and people of all ages and backgrounds. Applicants can expect the recruitment process to include a telephone and face to face interview, reference checking, skills testing, confirmation of Australian Work Rights and a National Police Check. If you require additional support or adjustments to be made throughout the recruitment process, please do not hesitate to contact us at cbb.com.au .
