Complaint Handlers | Superannuation | Melbourne CBD We are partnering with a leading Melbourne - based superannuation fund to recruit 4 experienced Complaint Handlers for an initial 3-month contract, commencing 15 June 2026, with strong potential for extension. This is a valuable opportunity to join a purpose-driven organisation where your work will directly support members through complex situations and contribute to fair, compliant outcomes. About the Role You will manage end-to-end complaint resolution across a range of superannuation-related matters. The role requires a balance of analytical thinking and strong interpersonal skills, as you will engage with members via both phone and written communication. You will play a key role in ensuring complaints are handled efficiently, accurately and with a high degree of professionalism and empathy. Key Responsibilities Manage complaints from initial receipt through to final resolution Communicate with members via phone and written correspondence Investigate and assess complaints in line with internal policies and regulatory requirements Work collaboratively with internal stakeholders to achieve fair outcomes Maintain accurate and detailed records within internal systems About You To be successful in this role, you will bring: Proven experience in complaints handling within financial services Superannuation experience (highly regarded) Strong written and verbal communication skills The ability to manage sensitive and complex conversations with empathy and professionalism A detail-oriented and process-driven approach Additional Information Location: Melbourne CBD Hybrid working: 1–2 days from home per week Work rights: Full Australian working rights required (citizen, permanent resident or equivalent) Contract: 3 months initially, with potential for extension Start date: 15 June 2026 If you are an experienced complaint handler looking to contribute within a professional and member-focused environment, we encourage you to apply. SCR-olivia-howard
