A high-performing, premium café in Castle Hill is seeking an experienced Venue Manager . Operating 7 days per week, we have built strong systems, developed a highly capable barista team, established a solid kitchen operation, and created a loyal customer base. As ownership transitions into its next phase of growth, we are seeking a true operator to take full ownership of the venue and continue elevating performance to the highest standard. This is not a shift manager role. We are looking for someone who thinks like an owner — proactive, accountable, and committed to maintaining excellence across every aspect of the business. The Role This is a full-time leadership role, with full accountability for the venue’s performance across the entire week, including weekends. You will be responsible for: Driving operational performance, culture, and standards Identifying improvements before issues arise Making confident decisions under pressure Leading from the front and supporting the team on the floor Executing established systems and operational frameworks with discipline This venue already performs well; your role is to take it to the next level. What’s On Offer Competitive salary package (based on experience) Stable, well-established business Opportunity for long-term growth Autonomy within a structured system Direct collaboration with ownership Key Responsibilities Operational Excellence Lead a fast-paced café environment Maintain smooth, efficient service flow at all times Oversee daily operations and step in during peak periods Ensure the venue is always clean, organised, and presented to a premium standard Manage stock control and supplier relationships Maintain strict food safety and compliance standards Financial Performance Monitor daily and weekly sales performance Manage labour costs and roster efficiency Control the cost of goods and minimise wastage Understand and deliver on financial targets Leadership & Training Recruit, train, and mentor team members Lead team briefings and onboarding processes Maintain a strong, positive team culture Conduct performance reviews and manage accountability Work closely with the kitchen team on menu execution and performance About You Minimum 2 years’ leadership experience Strong understanding of labour cost, margins, and financial performance Experience leading teams of 5–10 staff Background in fast-paced café or restaurant environments Hospitality management training (desirable) You are: A hands-on leader who earns respect through action A strong communicator who builds relationships with both the team and customers Proactive, organised, and solutions-focused Commercially aware and detail-oriented Comfortable taking full ownership and accountability How to apply: Click on the Apply Now button to apply through Zapid.
