About the Company STYCK SOFTWARE is a technology business located at Level 8/67 Palmerston Cres, South Melbourne VIC 3205. The company provides software, digital support, and technology services to help clients maintain reliable systems and efficient business operations. STYCK SOFTWARE values service quality, technical accuracy, responsiveness, collaboration, and continuous improvement. Role Purpose The ICT Customer Support Officer role exists to provide timely technical assistance to clients and internal users across software, hardware, systems, and digital platforms. This position supports STYCK SOFTWARE’s operational objectives by resolving ICT issues, maintaining service quality, documenting support activities, and helping users access reliable and secure technology services. Key Responsibilities Provide first-level ICT support to clients and internal users. Diagnose and resolve software, hardware, and network issues. Respond to support requests through phone, email, ticketing, and remote tools. Log, update, and close service tickets accurately and on time. Escalate complex technical issues to senior staff or specialist teams. Install, configure, and support user devices, applications, and accounts. Assist users with system access, passwords, permissions, and basic training. Monitor recurring issues and recommend practical service improvements. Maintain clear records of incidents, resolutions, and user communications. Follow data privacy, cyber security, and access control procedures. Support software updates, system testing, and routine maintenance tasks. Prepare user guides, FAQs, and support documentation where required. Collaborate with developers, administrators, and project teams. Report service trends, risks, and unresolved issues to management. Contribute to a professional, responsive, and customer-focused support function. What We Are Looking For Minimum one (1) year of relevant experience in ICT support, help desk, customer support, or technical service delivery. Relevant qualification such as a Certificate, Diploma, Bachelor’s degree, or higher in Information Technology, Computer Science, Networking, Cyber Security, or a related field. Practical knowledge of operating systems, software applications, networks, devices, and user account support. Strong customer service, communication, troubleshooting, and time management skills. Understanding of privacy, cyber security, ticketing, and ICT service procedures. Ability to work independently and collaboratively in a fast-paced support environment. Why Join Us Full-time, permanent employment in a professional technology environment. Competitive salary range of AUD $80,000 – $100,000 per annum. Supportive workplace with structured guidance and team collaboration. Opportunity to build technical, customer support, and service delivery skills. Professional development through exposure to modern ICT tools and systems. Employment conditions aligned with Australian workplace requirements.
