Job Description MISSION : As we expand our Debt Collection capabilities across Australia and New Zealand , we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise . The B2B Debt Collector plays a critical role in Coface’s collections offering in ANZ. You will get the opportunity to manage a portfolio of domestic receivables, delivering strong recovery outcomes for our clients. MAIN RESPONSIBILITIES: Commercial Debt Recovery Manage a portfolio of B2B debt collection cases across ANZ Drive recovery through negotiation, structured follow-ups, and escalation strategies Engage with debtors to secure payment, negotiate settlements, and agree payment plans Assess debtor financial position and recommend appropriate recovery pathways Work with internal and external partners (legal firms, global Coface network) for escalations Maintain accurate case tracking and ensure maximum recovery rates Client Advisory & Relationship Management Act as a trusted advisor to clients Provide regular updates on recovery strategies, progress, and expected outcomes Participate in some client meetings, reviews, and strategic discussions Dispute Resolution & Negotiation Manage commercial disputes (billing, contractual, service delivery) Liaise with both creditor and debtor stakeholders to resolve disputes commercially Apply strong negotiation skills to balance speed of recovery vs value maximisation Communicate clearly with all stakeholders on risks, options, and recommended actions Risk, Compliance & Governance Ensure compliance with Australian and New Zealand debt collection regulations Adhere to Coface global compliance standards (KYC, fraud awareness, data protection) Identify early warning signals of insolvency or financial distress Prepare documentation and support legal escalation where necessary Maintain high-quality, audit-ready case notes and reporting
