Job Description As a Data Centre Technician, you will support the Hyperscale Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service. Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably. What you will do: Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management Follow all established frameworks, policies, and procedures for safe and compliant facility operations Promote and support training to ensure compliance with relevant OH&S legislation and operational standards Maintain strong working knowledge of critical systems to act as a technical point of reference Assist with customer equipment handling, deliveries, and assembly as required Produce operational reports with recommendations to improve performance and reliability Participate in team activities and ongoing professional development Engage in regular development discussions aligned with company competency frameworks Participate in a rotating on-call roster to support 24/7 operations Support additional tasks as directed by the Facility or Services Manager What will you need: Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations Clear written and verbal communication, with the ability to explain technical concepts effectively Strong planning, organisational, and problem-solving skills Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems Good knowledge of structured cabling, cable management, and quality standards Willingness to build expertise in high-density power and advanced cooling technologies Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable Relevant electrical or telecommunications qualifications (desirable) Working knowledge of ITIL principles
