About CRANK CRANK is a neurodiversity‑affirming coaching organisation supporting autistic, ADHD and psychosocial disability participants to build confidence, connection, skills and real-life outcomes. We’re not “just a service” — we’re building a community where people belong, connect and flourish. Our culture is anchored in the 7Fs: life changing Friendships, Flourishing delivered with world class Fun, Flexibility, Family, Foresight, Facility. The Opportunity We’re recruiting a Social, Gaming and Esports Coaching Team Leader to lead a small group of coaches delivering CRANK’s: Weekly Events Program (Social Esports Tabletop Competitions) This program is where community is built — through structured, inclusive weekly events across: Video gaming Esports (supported competitive play) Tabletop / TCG Competitions Connection‑first social events (watch parties, movie nights, interest-based hangouts) You’ll be the person who can bring energy structure, build a safe and welcoming culture, and help coaches deliver consistent, high-quality experiences every week. What You’ll Lead (Our Weekly Events Line‑Up) You’ll manage and evolve a set of weekly events including: Video Gaming Social Events (Online In‑Centre) Overwatch (Social Club) Rocket League (Social Club) Fortnite — No Builds (Social Club) Fortnite — Builds Casual (Social Club) Valorant (Social Club) Minecraft (Social Club) Roblox (Social Club) Monster Hunter (Social Club) Dead by Daylight (Social Club) Marvel Rivals (Social Club) Mario Kart / Switch 2 (Social Club) Grapples Galore / Game of the Month (Social Club) MMORPG Social (Social Club) FPS Social (Social Club) Esports (Supported Competitive Play) Overwatch Comp Group 1 (Esports Club) Overwatch Comp Group 2 (Esports Club) Fortnite — Builds Competitive (Esports Club) Tabletop / Community Gaming Dungeons & Dragons (Social Club) Magic: The Gathering / Commander (Social Club) Warhammer 40K (Social Club) Connection‑First Social Events (Not game-dependent) CREW Spotlight (Social Club) R.E.P.O (Social Club) CRANK Pride & Positivity (Social Club) Tech Social (Social Club) — In-person Competitions & Rotating Formats (Online In‑Centre) Watch parties & movie nights (online) In-house and online competitions (e.g., sim racing, bracket nights, themed challenges) Interest-based hangouts (e.g., Pokémon cards, fandom chats, casual get‑togethers) The Role (What You’ll Do) This is a leadership role in CRANK’s new Team Leader model. You’ll balance direct delivery with coach leadership and program oversight. During the transition phase (first 6 months), your scope includes: Leading 4–6 coaches (mentoring, standards, support, accountability) Directly coaching ~20 participants (“CREW”), mostly 1:1 Overseeing studio/community health for your program stream (attendance, engagement, escalations, safety, quality) Your key responsibilities Program Leadership Design and run fun, inclusive weekly events that people want to come back to Build event structures that support participation (roles, rules, pacing, opt-in options) Create safe community culture (welcoming norms, boundaries, conflict repair) Coach Leadership Onboard, mentor, and uplift coaches delivering events and sessions Maintain quality standards in facilitation, session structure, documentation, and safety Support coaches managing complex moments and behaviours of concern CREW Support & Outcomes Support onboarding and scheduling (aligned to service agreements) Maintain strong engagement through attendance tracking and early follow-up Handle escalations when a participant needs support beyond their coach Support reporting and outcomes tracking using coaching notes and evidence Risk & Incident Follow-Through Support incident response, documentation quality, and closeout actions Apply proactive planning and “foresight” to keep sessions safe and empowering What Success Looks Like In this role, “great” looks like: Events feel inclusive, structured, and genuinely fun — with strong return attendance Community culture is welcoming and safe (clear boundaries, low conflict, strong repair) Coaches feel supported and are growing in confidence and quality Attendance issues are identified early and addressed consistently Incidents are handled calmly, documented properly, and closed out with learning You’ll also work toward CRANK’s broader targets: Strong engagement and retention (with clear exclusions for out-of-control factors) High 1:1 attendance and meaningful participation in group events Continuous improvement through fortnightly sprints (small changes that make things better) Who We’re Looking For ✅ Required (must-have) A qualification in one of: Teaching/Education, Youth/Community Services, Social Work, Disability Support, Allied health support, or similar Experience working with young people, and ideally neurodivergent participants (autism/ADHD and/or psychosocial disability) Strong interest in gaming and/or tabletop communities and inclusive community culture Demonstrated leadership experience (formal or informal) — mentoring, coaching, accountability Strong group facilitation skills and confidence managing social dynamics Working rights in Australia Ability to obtain/hold: NDIS Worker Screening Check and Working With Children Check (as required) ⭐ Preferred (highly regarded) Experience running youth programs, clubs, tournaments, events, or community groups Confidence designing accessible formats (visual structure, optional participation, flexibility) Experience with esports-style competition design that supports sportsmanship and regulation Why You’ll Love Working at CRANK You’ll lead a genuinely fun, purpose-driven program where connection matters Strong culture, supportive leadership, and a team that values doing things properly Space to create, iterate, and build new formats (fortnightly improvement sprints) A workplace that takes psychological safety, quality, and inclusion seriously You’ll be part of a growing organisation with real opportunities to shape the future How to Apply Please include: 1) A short cover letter (or intro message) answering: Why this role at CRANK? What’s your experience leading groups and building inclusive community culture? Give one example of an event/program format you’ve designed that worked well. 2) Your resume/CV Tip: If you’ve run tournaments, social clubs, youth programs, community events, Discord communities, or tabletop nights — tell us about it. Inclusion Statement CRANK is an equal opportunity employer. We welcome applicants who are neurodivergent, disabled, LGBTQIA, culturally diverse, or from any background. If you need adjustments in the recruitment process, we’re happy to support you.
