Purpose As the Sales and Events Executive you will ensure that conference inquiries smoothly transition into confirmed bookings, making the process from inquiry to confirmation a breeze. You goal is to boost revenue, yield, and market share, all while keeping things light-hearted and enjoyable. With each event, you will create memorable experiences that leave our clients smiling and coming back for more. Primary Responsibilities Respond promptly to all conference sales enquiries, sending proposals and following up with clients to convert enquiries into bookings Prepare proposals, contracts, and internal handover documentation accurately and in a timely manner Maintain effective communication with clients via phone, email, and in-person interactions Provide passionate, friendly, and courteous service to both external and internal guests Conduct site inspections with potential clients as required Focus on achieving conversion targets, revenue generation, and meeting budgets Assist the Director of Conference & Events in identifying and implementing plans to address revenue opportunities Assist the Conference & Events Coordinator as required Provide support to the Reservations team by assisting with basic reservations tasks and enquiries when required Liaise with the In-house Reservations Supervisor to ensure alignment between event bookings and accommodation requirements Skills & Experience Past experience in a similar role, demonstrated precision in conference & events sales and providing exceptional customer service while exceeding expectations Creativity is key for designing unique event experiences and finding innovative solutions to challenges that may arise Proficiency in budgeting, cost estimation, and financial management Proficient in negotiating with suppliers, vendors, and clients to establish favourable terms that benefit all parties involved A strategic mindset, adept at orchestrating a wide range of events You foster a can – do approach with impeccable attention to detail and exceptional time management skills Basic working knowledge of hotel reservations systems or processes, with the ability to support reservations functions when required Strong collaboration skills to work effectively with both Events and Reservations teams Flexible availability to accommodate various shifts, including mornings, late evenings, weekends, and public holidays as required
