This is a Reservations Sales Agent role with Marriott based in Melbourne, VIC, AU Marriott Role Seniority - junior, mid level More about the Reservations Sales Agent role at Marriott Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below! About the Hotel - W Melbourne W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are four electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in. Why Choose W Melbourne? Competitive Pay & Annual Reviews: reviewed every July Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning. Career Growth: global and interstate opportunities with Marriott International Prime CBD Location: steps from public transport and parking Birthday Perks: enjoy your special day with a paid day off! Exclusive Discounts: 35% off food & beverages at W Melbourne global Marriott room discounts 600 local retailers discounts Community Engagement: join W Melbourne’s Take Care initiatives and make a difference Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces Referral Bonus: bring your friends and work alongside your tribe What We Expect of You Valid Australian Working Rights is essential Previous experience in hotel front office or sales roles is highly desirable Demonstrated experience with OPERA hotel PMS is advantageous A proactive and upbeat demeanor that inspires excellence A genuine passion for creating standout guest experiences and consistently going above and beyond Keen to take on new challenges and grow within your career A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand A Glance at What You Will Do Manage all reservation enquiries, changes, and cancellations across multiple channels, accurately identifying guest needs and securing appropriate room types and rates. Use effective sales and upselling techniques to maximise revenue, while delivering consistent professional, brand-aligned guest service. Process all reservation requests, changes, and cancellations with clear understanding of policies and compliance with brand standards Apply upselling and personalised sales techniques while identifying guest requirements to maximise room revenue, suggest alternatives, and promote property amenities and offers Accurately input and manage reservation data, including: special codes, loyalty details, confirmation numbers, and documentation of guest preferences Communicate clearly and professionally with guests and colleagues, verbal and written Bring our Whatever/Whenever brand culture to life with every warm guest interaction W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Marriott team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing reservations Applying upselling techniques Inputting reservation data Key Strengths Reservation management Sales techniques ️ Communication skills ️ Experience with OPERA hotel PMS Creative flair Proactive attitude A Final Note: This is a role with Marriott not with Hatch.
