Job Description The Opportunity: As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks. You’ll play a key role in building technical capability across the team, driving consistent outcomes and best-practice claims management. In this role you will: Ensure claims are managed in line with TAL policies and industry best practice Act as the technical SME, reviewing and authorising complex and adverse claim decisions Coach Claims Consultants to improve assessment quality, communication and outcomes Support managers with fund reporting, case conferences and stakeholder engagement Contribute to claims procedures, governance and quality assurance Provide insights to support capability development and performance management
