About the role Senior Business Analyst | Insurance SaaS | Permanent, full time | Sydney, Hybrid, $145k super We’re looking for a Senior Business Analyst to play a key role in delivering customer solutions across a modern insurance technology environment. This is a hands-on, high-impact role for someone who loves the craft of business analysis — discovery, requirements, functional design, stakeholder alignment — and who wants to work closely with customers and delivery teams to bring complex solutions to life. You’ll be joining a team that values clarity, quality, and outcomes — where your work directly influences delivery success and customer satisfaction. What you’ll be doing As a Senior Business Analyst, you’ll take ownership of end-to-end analysis across customer engagements, including: Leading discovery and requirements workshops with customer stakeholders Translating business needs into clear, testable, traceable requirements Producing functional documentation and process models to guide delivery Working closely with delivery, engineering, product and QA teams to ensure shared understanding Supporting backlog refinement, sprint planning and solution walkthroughs Validating solutions through functional testing, UAT support, and early feedback cycles Building trusted customer relationships through clear communication and strong delivery leadership Helping strengthen BA best practice, templates, and ways of working across the team What we’re looking for You’ll thrive in this role if you’re someone who brings structure to complexity and enjoys working in fast-moving delivery environments. Essential experience 7 years’ experience as a Business Analyst, ideally in insurance or a similar domain General and/or commercial insurance knowledge Ideally experience in customer facing roles Strong background delivering solutions end-to-end across multiple projects Agile delivery (user stories, backlog refinement, sprint planning) Experience supporting solution validation through functional testing and UAT Nice to have Exposure to integrations, reporting, automation, or data flows in insurance BA certifications (CBAP, PMI-PBA) or Agile certifications (Scrum Master) Why this role? This is a great opportunity if you want to: Work on meaningful insurance solutions that customers genuinely rely on Own requirements end-to-end — not just write user stories and hand them off Partner closely with customers and be seen as a trusted advisor Join a delivery-focused team that values quality and continuous improvement Build deeper domain expertise in modern insurance platforms Seniority Level Mid-Senior level Industry Staffing and Recruiting Employment Type Full-time Job Functions ResearchAnalystInformation Technology Skills Business Intelligence (BI)Requirements GatheringSoftware as a Service (SaaS)VisioBusiness Process ImprovementBusiness AnalysisBusiness RequirementsEnglishInsuranceRequirements Analysis
