The Opportunity: We are currently partnering with a well-established national business to recruit a Customer Service Representative for an immediate contract opportunity based in Oakleigh. This role sits within a busy and collaborative customer service team and will suit someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and can confidently manage customer enquiries across both phone and email. Supporting a key business transformation project, this is an excellent opportunity to join an organisation with a strong customer-first culture and positive team environment. Key Responsibilities: Manage high volumes of inbound customer enquiries (30–50 calls daily) Respond to customer queries relating to ETAs, pricing, proof of delivery, tracking information, and general order enquiries Manage customer email enquiries and provide prompt follow-up communication Liaise with internal teams to coordinate customer outcomes and updates Track deliveries and provide accurate status updates to customers Maintain accurate records across internal systems Support general customer service administration and coordination Deliver a high standard of customer experience across all touchpoints About You: Previous experience in Customer Service, Order Management, or Customer Support Comfortable working within a busy inbound environment Strong communication skills across phone and email Customer-centric approach with strong problem-solving ability High attention to detail and ability to manage competing priorities Confident learning and navigating multiple systems Positive, energetic personality with a collaborative team mindset Someone who enjoys contributing to a fun and supportive workplace culture What’s in it for You? Immediate start opportunity Join a well-established and highly regarded national business Supportive, collaborative, and energetic team culture Office-based role in Oakleigh Flexible working hours (8:00am–5:00pm with flexibility around start/finish times) Opportunity to gain exposure within a large-scale business transformation project
