Customer Service Officer Competitive salary super salary packaging (increasing take-home pay!) Full Time based Kempsey & Port Macquarie, working with a supportive team Contribute to a world without housing poverty About CHL Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need. We are Hiring: We are seeking a full time, proactive Customer Service Officer to provide reception and administrative support across our office operations. This is a key frontline role, suited to someone who enjoys helping people, maintaining accurate information, and supporting teams to deliver high-quality services that contribute to CHL’s vision of a world without housing poverty. This role will primarily be based across our Kempsey office (approximately 3 days per week) and Port Macquarie office (approximately 2 days per week). Flexibility is required, as the split between office locations may vary to meet operational needs. While a driver licence is not an essential requirement of the role itself, applicants must be able to reliably travel to and from both office locations as required. Access to reliable transport and the ability to travel between offices will therefore be necessary. This role offers a competitive above-award salary plus superannuation, as well as salary packaging benefits to help increase your take-home pay. The Role The Customer Service Officer plays an important role in providing a welcoming front desk presence and effective administrative support to all CHL operations based in the office. You will contribute to a positive, respectful and balanced work environment while supporting customers, staff and partner agencies with timely information, accurate data entry and practical day-to-day assistance. Day to day you will: Undertake general office and reception duties, including providing a welcoming and professional front desk service Maintain a working knowledge of relevant CHL services and partner agencies to support effective customer enquiries Provide accurate and relevant information to customers in a timely and respectful manner Ensure data entry and administrative records are accurate and up to date Contribute to projects and broader office initiatives as required Provide additional administrative and operational support to the wider team and organisation About You You are an organised and approachable customer service professional with strong administration skills and a genuine commitment to supporting people from diverse backgrounds. You will bring: Minimum 2 years’ experience in a similar reception, customer service or administration role Strong skills in Microsoft Office and confidence using a range of IT systems and platforms Well-developed communication skills and a strong client focus, with the ability to provide helpful and respectful service High attention to detail and the ability to maintain accurate records and data entry Ability to work collaboratively, contribute to projects and support a positive team environment Commitment to the right of every person to good quality housing and a sense of belonging Current Driver’s Licence preferred but not essential Ability to meet pre-employment checks, including Police and Working With Children Checks- these will be arranged during onboarding. What We Offer Be part of a purpose driven organisation making a real difference. We offer: Work in a collaborative, supportive team environment Opportunities for professional development An additional day off a year as ‘You Day’ to celebrate you Great salary superannuation Salary Packaging As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present. Click here for Position Description How to apply To apply online, please click on the appropriate link. Please submit your resume and a cover letter outlining your suitability for the Customer Service Officer role and responding to the application questions. For a confidential conversation about the position, please contact the hiring manager Beverly Carroll on beverly.carroll@chl.org.au. We look forward to hearing from you.
