Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our Midalia Steel business. Reporting to the Branch Manager and based at our Midvale branch, you will work closely with customers, operations and the warehouse team and play a key role in ensuring a seamless experience from initial enquiry through to order fulfilment and delivery. This is a varied role that combines customer service and warehouse support, ideal for someone who enjoys working in a fast-paced environment and being hands-on when required. What you will be doing: Respond to incoming calls and customer enquiries in a timely and professional manner Prepare quotations and manage orders through to accurate picking, packing, and on-time delivery Build strong relationships with customers and provide value-based solutions Liaise with internal teams to ensure customer requirements are met Assist with picking, packing, and preparing orders for dispatch Maintain a clean, safe, and organised work environment You will be rewarded with: Free on-site parking Participation in quarterly company bonus Promotional opportunities, long-term career Primary Benefits: We offer a range of benefits designed to support you at work and beyond: Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies) Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family Invest in your development - Access to learning platforms and development opportunities to support your career growth What you will bring: Experience in customer service, ideally within trade counter, industrial, manufacturing, or hardware settings Strong communication skills with the ability to build rapport both face-to-face and over the phone Proactive, reliable, adaptable, and eager to learn Comfortable balancing customer service responsibilities with warehouse duties, including manual handling Team-oriented, thrives in a fast-paced, customer-focused environment, with willingness to support operational tasks Proficient in Microsoft Office; SAP or similar ERP system experience is a plus Forklift licence desirable but not essential Why join us? We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy. Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters. Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow. About us Midalia Steel is a leading steel supplier across Western Australia, supporting trade, fabrication and DIY customers. With a strong local presence and practical product range, we help customers get the job done with reliable supply and straightforward service. Midalia Steel is a brand of InfraBuild. How to apply We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future. We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant .
