Introduction Who we are CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond. Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience. We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences. Description About the Role As a Front Office Supervisor, you will play a key leadership role in supporting the daily operations of the Front Office department. You will lead by example, supervise team members during shift operations, and ensure guests receive exceptional service from arrival through to departure. Working closely with the Front Office Manager, you will help drive operational excellence, team engagement, and guest satisfaction. Key Responsibilities • Supervise the day-to-day operations of the Front Office department • Lead, coach, and support Front Office Team Members to deliver exceptional guest experiences • Handle guest enquiries, feedback, and complaints professionally and efficiently • Assist with roster preparation and workforce planning • Support recruitment, onboarding, training, and development of team members • Ensure compliance with company policies, procedures, and service standards • Monitor cash handling, guest accounts, key control, and operational processes • Assist with VIP arrivals, guest relations, and property presentations • Promote a positive, collaborative, and high-performing team culture Skills And Experiences About You To be successful in this role, you will possess: • Previous experience in a Front Office Supervisor, Senior Guest Service Agent, Duty Manager, or similar hospitality leadership role • Strong knowledge of hotel or apartment hotel operations • Exceptional guest service and communication skills • Proven leadership and team development capabilities • Strong problem-solving and conflict-resolution skills • Excellent organisational and time-management abilities • Experience with hotel Property Management Systems (PMS) is highly desirable • Flexibility to work a rotating roster, including weekends and public holidays as required What We Offer • Career progression opportunities within a growing national hospitality group • Ongoing learning and professional development • Supportive and collaborative team environment
