About Us We are a well-established, fast-paced business specialising in corporate uniforms, workwear and PPE. We service both retail customers and a strong B2B client base across multiple industries. Our customers rely on us for fast turnaround times, accuracy and consistent service. About the Role This is a hands-on role combining retail service with B2B order coordination. You'll be the link between customers, sales, and dispatch—ensuring orders are processed accurately and delivered on time. This is not a passive customer service role. It requires confidence, attention to detail, and the ability to manage multiple priorities under pressure. Key Responsibilities Serve retail customers in-store with product advice and order processing Manage B2B customer enquiries via phone and email Process orders accurately (uniforms, PPE, embroidery and branded products) Monitor order progress from placement through to dispatch Identify and resolve order issues proactively Maintain accurate customer and order data in the system Experience with CRM/ERP systems, for effective order and customer data management Support sales team with quotes, follow-ups and account management About You Confident communicator (you can ask questions, clarify and push back when needed) Highly organised with strong attention to detail Comfortable working in a fast-paced, deadline-driven environment Able to manage multiple orders and priorities at once Strong problem-solving skills and accountability Previous experience in customer service, retail or B2B order processing preferred Previous customer service experience is required for this role Experience in uniforms, PPE, embroidery or similar industry highly regarded Must have permanent residency or Australian citizenship to be eligible for this position What We're Looking For Someone who takes ownership of their work Someone who can spot errors before they become problems Someone who can build relationships with repeat B2B clients Someone who is reliable, proactive and not easily flustered What We Offer Stable, long-term role in a growing business Supportive team environment Variety across retail, B2B and production coordination Opportunity to develop into a senior customer service or account management role How to Apply If you're looking for a role where you can make an impact and be part of a business that values accuracy, speed and service—apply now with your resume and a short cover letter outlining your experience.
