About the business Everglow Community Care Links Incorporated is one of North Queensland's largest not for profit community care providers. We are an Aged Care provider with a reputation for cultural leadership and innovation. We employ over 100 staff and provide assistance to over 1,200 clients in Ingham, Townsville, and Ayr. With a heritage spanning over 35 years, we are proud of our history and we are also excited about our future. About the Role We’re looking for a practical, solutions-focused Business Systems Coordinator to help us get the most out of our client management and other business systems. This is not a typical IT helpdesk role. You’ll work across the organisation to improve workflows, lift system interoperability and understanding, and introduce new AI-driven capabilities that make life easier for our teams—and improve outcomes for the people we support. You’ll be the go-to person for making our systems smarter, simpler, and more effective. From redesigning how work flows to improving staff capability, you’ll play a key role in helping our teams spend less time on admin and more time delivering quality care. You’ll also work closely with our software provider to introduce new AI tools and automation features, ensuring we stay ahead of the curve. What You’ll Be Doing Improve How We Use Business Systems Identify gaps, inefficiencies, and underused features Configure forms, workflows, and templates to better support operations Ensure data is accurate, consistent, and useful Streamline Workflows Map current processes and identify smarter ways of working Reduce duplication, manual entry, and workarounds Support teams to adopt improved ways of working Introduce AI & Automation Work with the vendor to roll out new AI tools and system enhancements Identify opportunities to automate routine tasks Support staff to confidently use new features Monitor impact and continuously improve Provide IT & Systems Support Deliver Level 1–2 support across systems and devices Troubleshoot issues and liaise with external IT providers Manage user access and system permissions Train & Support Staff Deliver practical, easy-to-understand training Develop user guides and quick reference materials Build confidence across teams in using systems effectively Reporting & Insights Develop reports and dashboards Support compliance and operational reporting Help managers use data to make better decisions About You You’re someone who enjoys figuring out how things work—and then making them work better. You’re just as comfortable helping a staff member understand a new process as you are redesigning a workflow or rolling out a new system feature. You’ll Bring: Experience supporting business systems or IT in a service-based environment Strong understanding of workflows and process improvement Ability to translate operational needs into practical system solutions Excellent communication skills with non-technical users A proactive, problem-solving mindset Highly Regarded: Experience with Client Management Systems such as Alayacare Experience in aged care, community care, or health Exposure to AI tools or automation within business systems Reporting skills (Excel, Power BI or similar) Why Join Us? Be part of a team that genuinely values and supports its people Play a key role in shaping how technology supports care delivery Opportunity to work with emerging AI tools in a real-world setting Supportive team environment where your ideas will be heard Not for profit salary packaging benefits Monthly RDO Ready to Apply? If you’re excited about improving systems, supporting people, and making technology actually useful—we’d love to hear from you.
