A well-established global freight forwarding and customs brokerage business is seeking an experienced Customer Service Coordinator to join their high-performing operations team. This is an excellent opportunity for a customer-focused freight forwarding professional who enjoys building client relationships, managing shipments end-to-end, and delivering exceptional service across international logistics operations. Working within a supportive and professional environment, you will manage a portfolio of clients across import and export operations while coordinating closely with internal teams, overseas agents, and transport providers. As the Customer Service Coordinator, you will act as the key point of contact for clients, ensuring the smooth coordination of shipments while maintaining high service standards and strong communication throughout the supply chain process. This role is ideal for someone with previous experience in: Freight forwarding customer service International logistics coordination Import/export operations Customs brokerage support CargoWise Key Responsibilities Manage day-to-day customer enquiries and shipment coordination Build and maintain strong client relationships Provide shipment updates and proactive communication to customers Manage purchase orders and shipment tracking Prepare quotations and assist with rate negotiations Maintain and update rates within CargoWise Coordinate documentation and ensure compliance requirements are met Liaise with internal operations teams and external service providers Assist with customs clearance coordination Prepare sea freight and air freight reporting for clients Coordinate transport and delivery requirements Ensure timely and accurate invoicing for clients and overseas agents Skills & Experience Solid experience within freight forwarding customer service Strong knowledge of the Australian freight forwarding market Experience using CargoWise (EDI) is essential Proficiency with Microsoft Office applications Excellent communication and relationship management skills Strong organisational and time management abilities High attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment A proactive and solutions-focused approach What’s on Offer Opportunity to join a respected global logistics organisation Supportive and collaborative team culture Career development and long-term growth opportunities Exposure to international freight operations across sea and air freight Stable and professional working environment 1 day per week WFH Are you an experienced freight forwarding customer service professional looking to further develop your career within a well-established and supportive organisation? To be considered for this exciting opportunity apply online now or for a confidential discussion contact Deb Collie on 0466 444 364. People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success. Visit us: www.peopleinfocus.com.au
