About the role and company: We’re on the lookout for empathetic, curious and solutions-focused individuals to join a growing financial services business as Customer Care Consultants . Whether you're passionate about delivering seamless customer experiences, enjoy problem-solving or simply thrive on supporting people in key moments – this could be your next move. As a Customer Care Consultant, you’ll be the first point of contact for all customer enquiries, delivering a concierge-style experience across a wide range of loan-related requests. From helping with account updates to generating documents and following up on applications, you'll play a vital role in supporting customers through key financial decisions while ensuring accurate record keeping and strong communication across internal teams. About you: To succeed in this role, you’ll need to bring previous experience in a customer-facing environment, whether that’s a contact centre (highly regarded and will be preference as a candidate), retail, or hospitality along with a genuine ability to connect with people and provide clear, professional communication. Financial services experience is a bonus, and you’ll need to be comfortable in a structured, fast-paced setting with fixed hours and a hybrid work model. A couple of extra things you should know: Permanent opportunity - Full time | 8:30am – 5:00pm Monday to Friday | 2-4 weeks mandatory in-office training followed by hybrid model (3 days in office, 2 days WFH) $76-81k inc super Sparkling new offices based on George Street, Sydney Location Start Date: ASAP, notice periods can be accommodated Perks & Benefits: Birthday leave – take the day off to celebrate you Health & wellbeing leave for those ‘just need a break’ days Option to purchase additional annual leave and many more! Smiling from ear to ear? Please apply now. For any specific questions please contact Emma on emmas@smaart.com.au please note only shortlisted candidates will be contacted, WHV/student visa cannot be considered.
