Customer Service Representative — Full-Time | Tuggerah $28–$32/hr bonuses Outcomes > call-volume KPIs Why you'll love it Supportive office team, real impact Fridays finish 30 mins earlier ️ Birthday = paid day off Laptop provided for work On-call roster ~1 in every 4 to 5 weeks (overtime pay) ⏰ Stable full-time role Who we are The MCA Group partners with property managers, commercial maintenance managers, and insurers across QLD, NSW & VIC to deliver top-tier service What you'll do Answer inbound calls handle customer inquiries Stay on top of emails with timely responses Schedule site inspections scheduled works Liaise with real estate agents, tenants & insurers Guide customers through our process Solve issues and keep satisfaction high You'll thrive here if you're Exceptional with time management A clear, friendly communicator A sharp problem-solver Experienced in customer service (nice to have) Calm under pressure can handle high call volume Professional and courteous ✅ Apply now If you're motivated, team-minded, and keen to deliver standout customer experiences in a supportive, outcomes-focused office — we'd love to hear from you.
