Join a regarded dealership group Customer focused role Location – Ballina About the role This is a full-time Service Advisor role with Ballina Toyota . As a Service Advisor, you will be the crucial link between our customers and our highly skilled technicians, ensuring a seamless and positive experience for all who visit our dealership. What you'll be doing Greeting and assisting customers, and understanding their vehicle service needs Preparing comprehensive repair estimates and service recommendations Scheduling and coordinating vehicle service, repairs and maintenance Providing regular updates to customers on the status of their vehicles Ensuring a superior level of customer satisfaction throughout the service process Maintaining detailed records and documentation of all service work Proactively identifying opportunities to generate additional service revenue Supporting the Parts and Sales teams as needed What we're looking for Strong customer service skills and the ability to build rapport with customers Excellent communication and interpersonal skills Strong problem-solving and multitasking abilities Proficient in using automotive service management software (desirable) A positive, can-do attitude and a passion for providing exceptional service What we offer At Ballina Toyota, we are committed to creating a positive and supportive work environment for our team. We offer a competitive salary, opportunities for career development, and a range of excellent benefits, including: Ongoing training and development programs Employee discount on parts and servicing A friendly, collaborative team and a strong focus on work-life balance About us Ballina Toyota is a well-established and respected automotive dealership serving the Ballina region for over 20 years. We are part of the Toyota network, known for our commitment to quality, innovation and customer satisfaction. Our team of dedicated professionals is passionate about providing an exceptional experience for every customer who walks through our doors. How to apply If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you! Simply complete the application process by clicking the Apply Now button and we’ll be in touch. APPLY NOW No recruitment agencies please.
