Classification: ASO6 Salary Range: $102,171- $108-071 Superannuation Duration: Up to 12 months Vacancy Type: Full Time Number of Positions Available: 1 Closing Date: 11:30pm, Tuesday, 9 June 2026 About the Opportunity Consumer and Business Services (CBS) is seeking a capable Business Analyst to support the delivery of business improvement, technology and reform initiatives across the organisation. In this role, you will provide end‑to‑end business analysis services across a diverse program of work, including system enhancements, process improvement and legislative reform. Working closely with stakeholders, you will co‑design solutions, translate business needs into practical requirements, and deliver insights that support informed decision‑making and improved customer outcomes. Key responsibilities include: Gathering, validating and documenting business and customer requirements Developing process maps and customer journey maps to identify improvements Analysing data and producing reports with clear insights and recommendations Identifying opportunities to improve systems, processes and customer experience Supporting project delivery, including change readiness and implementation activities Engaging with stakeholders to understand needs and drive outcomes Managing competing priorities across multiple projects and deadlines About you Experience in business analysis across technology, process or reform projects Strong ability to analyse data and provide insights to inform decision‑making Experience developing business requirements, process maps and customer journeys Ability to manage multiple priorities and deliver outcomes in a fast‑paced environment Strong stakeholder engagement and communication skills Experience applying business analysis and project methodologies If you are an experienced Business Analyst who enjoys working across diverse projects, values data‑driven insights and is motivated to deliver meaningful improvements in customer experience, we encourage you to apply. About the Business The Attorney‑General’s Department (AGD) is a key portfolio within the South Australian Government, employing more than 1,900 staff. AGD delivers high‑level legal services and advice to Ministers and government agencies, provides specialist policy support, oversees regulation and compliance functions, and delivers essential services directly to the community. Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focussed and flexible in its activities, providing accessible information and services. The Business Analyst operates within a complex and changing service delivery and project-based environment and is required to exercise a very high-level of judgement and decision making under broad direction. For more information about the Attorney-General’s Department and Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/. Special Conditions for Employment Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD. Some out of hours work may be required. Additional Notes You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications. For further information about this exciting opportunity that is not covered by this website please contact Narelle Whiting, Senior Program Manager, Consumer and Business Services on 08 7424 6 or sa.gov.au Click Apply and follow the prompts to submit your application. The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment. Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
