Job Description The Branch Operations Capability Manager plays a critical role in ensuring our Branch Leaders have the capability to meet compliance and regulatory standards, while delivering exceptional outcomes for our members. This role is responsible for designing, developing and maintaining high-quality training materials, policies and processes that support consistent and effective branch operations. Working closely with key stakeholders across the business, the role identifies capability gaps and leads the development and delivery of tailored learning solutions that strengthen leadership, operational excellence and lending capability across the Branch Network. In the role you will Partner with business leaders to identify learning and development needs across the Branch Network Design, develop and deliver engaging training programs aligned with organisational strategy Ensure branch training and competency frameworks meet all regulatory and compliance requirements Manage and maintain lending and operational capability in line with policies, procedures and legislation Evaluate and continuously improve training programs to enhance effectiveness and outcomes Build strong relationships with internal stakeholders to drive a culture of continuous learning Support Branch Leaders to deliver high-quality outcomes for members Monitor capability progress and address skill gaps through targeted development solutions Promote best practice and professional excellence across branch operations Contribute to a high-performing team culture aligned with organisational goals
