About the role As a Team Leader, you will provide day-to-day oversight and coordination of the Youth Support Program, delivering effective case management oversight and direct casework support to young people aged 8 to 21 years. You will assist with referral management, case planning, and ongoing case management to ensure young people receive appropriate and timely support services. You will ensure your team will assist young people to connect with families, education, employment, and community supports, while supporting them to live healthy, violence-free lives and access safe and stable housing. As part of the Youth Services Stream, you will lead by example and foster a collaborative team culture through effective supervision, mentoring, and staff support. You will coordinate rosters, operate within budget requirements, uphold child safe and quality practice standards, and maintain productive referral pathways and community networks to support positive outcomes for young people. To be successful you will need Tertiary qualifications in Community Services / Social Sciences or related discipline. A Diploma or Certificate level qualification may be considered if this combines with at least five (5) years relevant experience. Substantial case management experience with young people/young adults from diverse cultural backgrounds dealing with disconnection from family, homelessness, alcohol and other drug issues, disrupted education and or unemployment etc. Prior staff supervision, service coordination and rostering experience combines with developed knowledge of service system and referrals pathways; child safe practices and service standards Knowledge of youth homelessness and models that support young people and young adults develop independent living, relational and tenancy skills and to re-engage with family (if a safe option), education, training and job pathways. Track record of strong Teamwork, risk management, responding effectively to crisis situations and incident reporting. Experience working with First Nations people, families, Organisations and communities. Proven aptitude for administration, data analysis and reporting on client outcomes and service impact. Compliance Evidence of mandatory qualifications Satisfactory outcome of a current (less than 3 months old) National Criminal History Check Blue Card (QLD working with children card) QLD drivers’ licence ‘Class C’ or interstate equivalent Ability (and willingness) to participate in a rostered (shared) 24/7 On Call system Required to transport clients and or to visit clients in their place of residence or within another out of office setting Out of hours work may be required from time to time Ability (and willingness) to undertake local area / regional travel What we can offer you A rewarding career with a growing, respected for purpose not-for-profit organisation SCHADS Award Level 5 Social & Community Services The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home Access to Employee Assistance Program (EAP) and Chaplaincy Service Comprehensive Induction Program A variety of training and professional development opportunities A willingness to explore flexible workplace arrangements Why work for Anglicare NQ Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland. Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible. Ready to Take the Next Step? Click the Apply button and submit a cover letter along with your CV. Applications close Sunday 7th June 2026 however, we may close the advertisement prior to this date in the instance a suitable candidate is found, if you think this is the job for you, please don't hesitate to submit your application. This advert is only meant to be an overview, for all the details on what makes this such a great opportunity or to ask any questions please email anglicare.net
