Job Description We are seeking an experienced ServiceNow Solution Designer / Technical Architect to lead end-to-end solution design across the ServiceNow platform. This role ensures architectural integrity, scalability, security, and alignment with enterprise business objectives. Integrations, CMDB, and platform governance are core components of the overall solution design responsibility. The role acts as a trusted advisor to both business and technology stakeholders, supporting complex enterprise transformation initiatives. Key Responsibilities: Solution Design & Architecture: Lead end-to-end ServiceNow solution design aligned to business, enterprise architecture, and platform best practices. Design scalable and secure solutions across ITSM, ITOM (TSOM), CSM, GRC, SecOps. Own solution integrity across workflows, data models, integrations, and platform components. Platform & Technical Leadership: Act as a technical authority for ServiceNow solution design and architectural decisions. Provide technical guidance to developers, solution designers, and implementation partners. Define and enforce design standards, patterns, and governance controls. Review and approve solution designs and implementation approaches. Integration, CMDB & Security Design: Design and govern ServiceNow integration approaches as part of overall solution architecture. Define integration patterns (real-time, asynchronous, event-driven). Own interface-level design including data flows, mappings, payloads, and transformation logic. Lead CMDB architecture, data modelling, normalization, and ITOM alignment. Ensure solutions meet security, compliance, and access control requirements. Stakeholder Engagement & Governance: Partner with senior business, IT, and security stakeholders. Facilitate solution design workshops and architecture reviews. Support ServiceNow platform roadmap and strategic decision-making.
