Job Description As part of a growing Homecare service model, this newly created dual Registered Nurse / Customer Care Coordinator role contributes directly to improving customer outcomes, strengthening care quality, and supporting sustainable workforce delivery across the community. You’ll be joining a small, collaborative team environment with strong autonomy and real impact, based in Osborne Park. Designed to strengthen clinical oversight and customer care delivery, this position ensures we maintain high-quality, in-house clinical governance whilst also aligning with a broader commitment to delivering high-quality healthcare services and customer outcomes. Day to day you will find yourself: Managing a portfolio of Home Care clients Reviewing care plans and providing clinical advice on behalf of the team Reviewing and maintaining care plans, and service delivery outcomes Supporting funding, service agreements, and ongoing compliance requirements Working closely with internal teams to ensure seamless service delivery Maintaining strong relationships with clients, families, and stakeholders Supporting continuous improvement and customer experience initiatives Ensuring documentation, case notes, and reporting are accurate and up to date Lets talk about you! You’re a confident, people-focused RN who brings both clinical credibility and warmth in customer engagement. You will likely have: RN qualification with experience in home care, aged care, or community nursing Exposure to residential or community-based care environments Strong care planning and clinical assessment capability Highly organised with excellent communication and rapport-building skills A natural ability to build trust quickly with clients and families Experience or interest in moving away from facility-based work into community care. Why Join HCA Enjoy flexible hybrid working conditions that empower work-life balance Discounts to Health Insurance and Retail & Leisure partner providers – just ask us about the HCA Hub! HCA will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities. This is an opportunity to make your mark within a friendly, supportive, and growing organization If you're an RN looking for a more balanced, engaging, and relationship-driven clinical role in the community space, this is a strong next step in your career.
