This is a Team Leader - Authorised Officers role with V/Line based in Melbourne, VIC, AU V/Line Role Seniority - mid level More about the Team Leader - Authorised Officers role at V/Line 4x Available positions Southern Cross, Geelong, Warragul, Deer Park, Bendigo. Permanent Full Time V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. The Operations Group is responsible for the day-to-day delivery of train and coach services across regional Victoria and increasingly peri urban Melbourne. About The Role Working closely with V/Line management, the Authorised Officer - Team Leader helps ensure customers experience a safe and seamless journey, supports business improvement initiatives, and oversees their implementation to enhance customer service and meet performance targets. Leadership, supervision, and support of Authorised Officers. Perform AO duties, support in AO management system Training and mentoring staff. Provide on the ground leadership during incidents and critical events and reporting offences under the Victorian Transport Act and Regulations. In addition to the duties outlined, the Team Leader may be required to undertake other tasks aligned with their classification, skills, and capabilities. Key accountabilities include: Lead and coordinate daily deployment of Authorised Officers across the network. Oversee distribution of operational equipment and PPE to ensure safe duty performance. Assist with and conduct investigations and incident debriefs. Produce timely reports on security and anti social behaviour incidents for internal and external stakeholders, including the Department of Transport. Monitor and review AO deployment strategies to meet operational needs. Conduct ad hoc field audits of operational equipment. Address performance, conduct concerns, and complaints as required. Promote a strong safety culture aligned with the OHS Act 2004. Foster a respectful, inclusive, and professional team culture. Location & Travel Considerations Southern Cross, Warragul, Geelong, Deer Park, Bendigo Team leaders will be required to start/finish shifts at various locations within their designated zone when required. About You As an Accredited AO , Our ideal candidate will possess the following: Accredited as a Public Transport Authorised Officer Comprehensive knowledge of the Transport Act and Regulations Strong internal and external stakeholder communication skills Certificate III in Customer Service and Compliance High level communication and conflict resolution skills First Aid - Level 2 Experience in critical incident leadership Ability to work rotating shifts across 7 days, including weekends and public holidays If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development. Why V/Line In addition to free myki travel, we offer: Community impact – Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation. Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support. As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples. At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023 AO TEAM LEADER The selection process may include aptitude assessments, a behavioural interview and a medical risk category 3 check. Applications close: 27 March 2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the V/Line team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and coordinating deployment Overseeing operational equipment distribution Conducting investigations and reporting Key Strengths Accredited Public Transport Authorised Officer ️ Strong communication skills ⚖️ Conflict resolution skills Certificate III in Customer Service and Compliance First Aid - Level 2 Experience in critical incident leadership A Final Note: This is a role with V/Line not with Hatch.
