Lead the operations behind essential aged care assessments. Shape systems, support people, and make every service delivery count. The Company At the Occ Health Group, our purpose is clear: helping people stay healthy, safe and injury free. Our aged care division supports Australians to live independently at home for longer through essential assessment services. When you join us, you become part of a group that lives by its values of integrity, innovation, proactivity and communication. The Role As Operations Team Lead, you’ll lead our aged care assessment operations team, managing scheduling, client liaison, and administration while ensuring seamless service delivery. You’ll balance people leadership with hands-on involvement in a fast-paced, client-centred environment. Your day-to-day will include: Lead scheduling and admin teams Oversee assessor rostering and workforce coordination Ensure exceptional client service and communication Manage daily operational administration and data integrity Drive continuous improvement across workflows Coach and develop team members Partner with assessors, trainers and stakeholders About You Operational leadership in fast-paced service delivery Experience with scheduling, rostering or client operations Exceptional communication and organisational skills Confident with Microsoft Office and databases Proactive problem solver with improvement mindset Compassionate, calm and client-centred approach Understanding of aged care assessment processes (desirable) Why Join Us? Hybrid flexibility between office and home South Melbourne location near great cafes Access to EAP and wellbeing workshops Dog friendly, modern office with breakout zones Professional development opportunities Values-driven culture that makes a difference Regular team social activities Ready to lead a team that helps Australians live independently at home for longer? Apply today.
